At Botikaa, we aim to provide a smooth and timely shipping experience for our customers. Please review our shipping policy details below.

1. Processing Time

  • Order Handling Time: All orders are processed within 1-3 business days after the order is placed.
  • Business Days: Our processing times apply to weekdays (Monday to Friday), excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Time

  • Delivery Time: Estimated shipping time within the United States is 3-5 business days after the order has been processed.
  • Tracking Your Order: Once your order is shipped, you will receive a confirmation email with tracking information. You can also track your order here.

3. Shipping Rates

  • Standard Shipping: We offer standard shipping rates based on your order’s destination and weight. Shipping costs are calculated at checkout.
  • Free Shipping: Free standard shipping may be offered during promotional periods or for orders over a specified amount. Please check our homepage for current offers.

4. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid any delays. We are not responsible for orders shipped to incorrect addresses provided by customers.

5. Lost or Damaged Packages

  • Lost Packages: If your package is confirmed lost by the carrier, we will work with you to either replace the item or issue a refund.
  • Damaged Packages: If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage and the packaging.

6. Delays

Delivery times are estimates and are not guaranteed. Although we strive to meet our estimated delivery times, unforeseen circumstances with carriers or weather may cause delays. We appreciate your understanding in these cases.

7. International Shipping

Botikaa is pleased to offer international shipping to many countries around the world.

  • International Delivery Time: Shipping times vary by destination. Most international orders arrive within 7-15 business days after processing, though delivery times may vary depending on customs clearance and local postal services.
  • International Shipping Rates: Shipping costs are calculated at checkout based on the destination and weight of the order.
  • Customs, Duties, and Taxes: International orders may be subject to customs fees, duties, or taxes based on the destination country’s regulations. These additional charges are the responsibility of the customer and are not included in our shipping fees. Please contact your local customs office for more information.
  • Restrictions: Some items may be restricted or prohibited in certain countries. If your order includes restricted items, we will notify you and discuss available options.

Note: Delivery times are estimates and may be affected by delays in customs or local postal services.

8. Contact Us

For any questions regarding shipping, please contact us:

  • Email: Contact@Botikaa.com
  • Phone: +1-967-293-2431
  • Address: 101 N Last Chance Gulch, Helena, MT 59601, United States